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Student Tech Support Request
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Description of Request
How can we assist you today?
Select from one of the service reasons below. Additional information will be collected based on your responses. If you are unsure, please select Other Non-Technology Issues.
Viking Portal Log-In Support
Canvas LMS Support
Viking Student System
Office 365/MS Office Support
Other Technology Issues
Other Non-Technology Issues
Issues with Other Systems
Viking Portal Log-In
Viking Portal Log-In (required)
Password reset assistance for Viking Portal
Did not receive a One-Time Passcode (OTP)
Need to update my contact information
Request a temporary one-time passcode
Request a token to help me login
Experiencing an account or access issue
Cannot sign-in to computers in the campus labs
Viking Portal account is locked
Mobile Authenticator is not working
Missing all tiles in the Viking Portal
Missing some tiles in the Viking Portal
Request Out of Country Access
Need help reaching Student Services
Other
Are you a current or former LBCC employee?
Current or former employees may experience different technical issues. Please indicate if you are currently or were formerly employed at LBCC. This includes temporary, part-time, or work study positions.
Never employed at LBCC
Was a former student worker or employee
Current student worker or employee
Unsure
Canvas Issues
Canvas Issues (required)
Class tile not showing in Canvas
Cannot submit assignments
Cannot access link or assignment
Cannot see class assignments
Need help with settings
Online textbook issue
Update Canvas Profile Information
Other issues
Class Subject and Code
Provide class subject and code. For example, ENGL 1.
Class Number
Provide the five digit class number of the course.
Additional Details
To help us in troubleshooting this issue, please check all that apply.
Additional Details
I was previously able to access course
I can view other classes
I can view other assignments
Viking Student System Issues
Viking Student System Issues (required)
Help adding/dropping a class
Trouble using a permission number
How to make a payment
Accessing unofficial transcripts
New student orientation & trainings
Updating personal information
Parking Permit Issues
Other Issues
Office 365/MS Office Issues
Office 365/MS Office Issues (required)
Locating LBCC student email address
Login or access issues
Trouble downloading MS 365
Forwarding emails
Setting up email on personal device
OneDrive Issues
Other issues
Issues with Other Technology
Issues with Other Technology (required)
Adobe
Atrium App Not Working to Open Door
CAD
CCCApply or Website Issues
Citrix
ConexEd
General OS Assistance
GSM Fashion
LBCC Device
Printing
Rhino
Security Issues
Starfish
Tech Grant Referral
TimelyCare
WiFi or Internet
Zoom
Other
Please tell us more.
Provide additional information about the issue you are experiencing. Including details will allow us to better troubleshoot any errors.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Student Information
Student ID Number
If known, enter you Student ID number here. This field is not required.
What is your preferred phone number?
If needed, our technicians may call you. If you do not have a contact number, please enter (555) 555-5555.
Are you currently a California Virtual College (CVC) student?
CVC students visiting LBCC may experience specific technical issues. Please indicate if you are visiting from another school and enrolled using the California Virtual College exchange site.
No
Yes
What is your home college?
CVC students visiting LBCC may experience specific technical issues. Please let us know what is your home college.
Other Fields
Your name
Your first name
Your last name
Your email address
Verification Code